FAQ

Here are some of the most common questions asked by our customers. If you can’t find the answer to your query, please don’t hesitate to contact us!

How do I make a purchase?
To make a purchase, simply browse our website, select the products you wish to buy, add them to your cart, and proceed to checkout.
If you need assistance during the process, our customer support team is available to help.

What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, and others.

How can I track the status of my order?
After payment confirmation, you will receive an email with a tracking code. You can use this code to track your order on the carrier’s website or on our Order Tracking page.
For further details, please refer to our Tracking Policy.

Can I exchange or return a product?
Yes, we accept exchanges or returns of products within 30 calendar days of receipt. The product must be unused, with the original tags attached, and in its original packaging.
For more information, please refer to our Exchange and Return Policy.

What should I do if my order is delayed?
If your order is not delivered within the expected timeframe, please contact us immediately. We will investigate the reason for the delay and provide a solution.
To check the status of your shipment, please visit our Order Tracking section.

The product I received is defective. What should I do?
If the product you received is defective, please contact us within 30 calendar days of receipt to request an exchange or return.
For more details, refer to our Exchange and Return Policy.

Can I modify my order after purchase?
If you need to change your order (such as modifying the delivery address or adding an item), please contact us before it is shipped so we can make the necessary adjustments.

How can I contact the store?
You can contact us via email at: info@kron-eu.store